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Whether you want to browse our Help Centre for solutions or chat with us directly, we've got you — even on a Sunday.
Speak to our support team in 100+ languages via our secure in-app chat. Tap your profile icon in the top-left corner → Help → scroll down, tap Support to start a chat with us.
Premium, Metal and Ultra plan customers can also call us in-app.
Visit the in-app chatFind detailed responses to common questions in our Help Centre, the fountain of SunCrown Asset knowledge.
Visit Help Centre
If you've spotted some unusual activity on your account, don't panic — but stay vigilant. Report it immediately and we'll help keep your money safe from fraud.
You can reset your passcode directly from the SunCrown Asset app login screen by tapping 'Forgot passcode' and following the identity verification steps.
Log in via SunCrown Asset Web on a computer to immediately freeze your cards and unlink your lost device from your account.
Start a recovery chat with our support team using your email address and a valid photo ID to regain access.
Download the SunCrown Asset app on your new device, log in, and follow the prompt to transfer your primary device authorization.
Troubleshooting
If you believe your account is compromised, use the secure chat feature immediately or call the number on the back of your card to lock your account.
We do not tolerate abuse on our platform. Report any concerning payment notes or user interactions directly to our support team.
Freeze your card in the app instantly and order a replacement. Your funds remain secure behind biometric authentication.
Law enforcement and official requests must be submitted through our secure legal portal at legal.suncrownasset.com.
Pricing
Free
For the financial basics - everything you need for better money management in one place. Surcharge-free ATM access across 30,000+ locations and digital checking.
Plan tier
Built for modern banking
$4.99/month
For the smart spender - access additional benefits like higher daily limits, purchase protection, and high-yield savings boosts.
Plan tier
Built for modern banking
$9.99/month
For elevating every day - access top-tier savings APY, unlimited fee-free transfers, and partner lifestyle privileges.
Plan tier
Built for modern banking
$19.99/month
For global travelers and executives - 18g solid steel member card, enhanced international limits, and travel insurance coverage.
Plan tier
Built for modern banking
$65/month (introductory offer)
For those seeking the pinnacle of SunCrown Asset - VIP airport lounge access, bespoke wealth concierge, and maximum clearing priority.
Plan tier
Built for modern banking
